FAQs

Q1. Are you a distributor, trading company, or manufacturer?

We are both — an HP Authorized Long-Life Consumables Distributor with many years of partnership, and a manufacturer with our own production lines. We supply genuine HP OEM new parts as well as our own remanufactured OEM and new compatible parts.

Q2. What are your company's advantages?

As both an HP authorized distributor and a direct manufacturer, we offer:

Genuine HP OEM new spare parts
High-quality remanufactured OEM parts
New compatible parts

We can flexibly match products to different quality requirements and budgets. Being a source factory, we sell at direct ex-factory prices — typically saving customers 20–30% compared to buying through intermediaries. We provide products with stable quality and competitive pricing.

Q3. What product categories do you mainly supply?

We mainly supply spare parts for laser printers, plotters, page-wide printers, inkjet printers, and dot matrix printers. Brands include HP, Epson, Samsung, Lexmark, Canon, etc.

Main product range:

Maintenance Kit, Fuser Assembly, Transfer Kit, Developer Unit
Waste Ink Tank, Toner Cartridge, Film, Pressure & Upper Roller
Logic Board, Power Supply Board, Pickup Roller, Separation Pad
Print Head, Service Station, Carriage Assembly & Belt, Trailing Cable
Printhead Wiper Kit, Service Fluid Container Kit, Waste Ink Tank, etc.

Q4. What is your technical experience and capability?

Established in 2003, we have over 20 years of specialization in the printer parts industry. We have professional R&D, technical, sales, and after-sales teams, along with a complete quality control system and strict testing standards to ensure stable, reliable products. We enjoy a strong reputation both in China and overseas.

Q5. What is your stock and inventory situation?

We maintain a 2,000+ m² warehouse stocked with genuine HP OEM new parts for fast shipment. For our own remanufactured OEM and new compatible parts, we operate 3 stable production lines (with plans to expand), ensuring strong supply capacity for bulk and repeat orders.

Q6. What is your delivery / lead time?

Generally 3–7 working days after receipt of advance payment. Actual lead time may vary depending on order quantity and part variety.

Q7. Which countries and regions do you export to?

Our parts are exported to North America, South America, Western & Eastern Europe, the Middle East, Africa, and Asia — serving customers in 30+ countries and regions, with continuous and stable cooperation. We have built an excellent reputation in overseas markets.

Q8. How do you handle customs clearance?

We work with experienced, reliable international logistics partners. We are familiar with local customs regulations and laws, have extensive export experience and customs clearance capabilities, ensuring smooth customs clearance and on-time delivery.

Q9. Is there a minimum order quantity? Do you offer discounts?

We accept orders from minimum order quantity (retail) to large bulk orders and long-term stable orders. For large bulk orders and long-term cooperation, please contact our sales team directly — we will provide matching discount offers based on order volume.

Q10. What warranty do your products carry?

Product Type	Warranty
Genuine HP OEM parts	Covered by HP's official warranty/service.
Remanufactured OEM or New Compatible parts	Backed by our 90-day warranty from the date of receipt (1:1 replacement or refund for quality-related issues).

Q11. Can you explain the differences between Genuine, Bulk Pack, Refurbished & Compatible parts, and give purchasing advice?

— Genuine HP Original Parts

Genuine HP Original parts are manufactured by HP and come in original HP packaging with labels. Each part undergoes HP's strict quality control and performance testing, ensuring full compatibility and stable operation with corresponding HP printers, plotters, and office equipment.

100% brand new OEM parts — never installed or used, not dismantled, refurbished, or repaired.
Original HP packaging with factory labels, Part Number / Spare Number, anti-counterfeit codes, and identification information for product verification and inventory management.
Manufactured to HP standards — materials, structure, durability, and performance all meet HP equipment requirements.
Precise matching, stable operation — maximizes print quality, device reliability, and long-term operational stability, reducing equipment failure risks caused by compatibility issues.

Target Users: Government agencies, enterprises & factories, hospitals, schools, large print shops — devices under warranty / high-end models, high machine replacement cost, daily print volume over 3,000 sheets.

Summary: Higher price, but best quality, longest lifespan, optimal compatibility. The preferred choice for government agencies, enterprises, hospitals, schools, and large print shops. Choosing Genuine HP Original parts means not just buying a component, but gaining HP-standard quality, after-sales support, device compatibility, and long-term value.

— Original New with Nature Packing (Bulk Pack)

Original New Bulk Pack parts refer to parts that are brand new OEM or dismantled from brand new OEM machines with minimal usage. Appearance and quality reach 98–100% of genuine original parts, but without original packaging — packed in neutral/bulk packaging. Materials are completely consistent with genuine original parts.

Target Users: Government agencies, enterprises & factories, hospitals, schools, large print shops, high-end large-format machines, high daily print volume.

Summary: Bulk pack cost is approximately 60–70% of genuine original price. Enjoy the same quality at a lower price — suitable for customers who demand high quality but want to reduce usage costs.

— Original Refurbished / Remanufactured Parts

Original refurbished parts are made entirely of original materials, not third-party compatible parts — only differing in wear level. Generally classified as 80% new (80% original new) or 90% new (90% original new). These parts achieve perfect matching with the machine.

Dismantled from original used machines, materials identical to original parts.
Aged and wear-prone components are removed and replaced.
Full machine testing ensures完好 before shipment.
Balances quality, compatibility, and stability.

Target Users: Small and medium-sized stores, small-to-medium monthly print volume, entities or individuals who want original quality without the high price of new parts.

Summary: Refurbished parts cost approximately 45–50% of genuine original price. Lifespan generally reaches 75–85% of genuine original parts. Ideal for customers pursuing excellent value for money.

— New Compatible / Aftermarket Parts

New compatible parts are manufactured in China, strictly following original factory specifications with custom molds, compatible with corresponding models. Stable operation without error reporting.

Overall, there are still gaps in materials, quality, performance, and lifespan compared to original parts.
Cannot reach original standards in quality, longevity, and stability.
Cost is approximately 20–30% of genuine original price.

Target Users: Small individual businesses, small stores, home/small office use, old/legacy printers, monthly print volume a few hundred to 2,000 sheets, budget-conscious customers.

Summary: New compatible parts are sufficient for daily document and receipt printing, offering high cost-effectiveness. Short-term use is economical, with low replacement cost. Affordable pricing meets routine printing needs.